1. How do I file a claim?

There are several ways to file your claim:

• Call our office from 8:00 AM to 7:00 PM Eastern Time, Monday to Friday, 1-800-375-2075. Please have your policy number available.
• Fax the information to 1-513-943-7363.
• Fill out the online form.

2. What do I do after a loss?

• Contact us or your agent as soon as possible.
• If the loss is caused by theft, notify the police.
• Protect your property from further damage by making temporary and emergency repairs, and keep receipts and an accurate record of those repair expenses.
• Prepare a list of damaged or lost articles.

3. How does my deductible work?

The deductible is that portion of the loss which is your responsibility. When your loss is equal to or less than the deductible amount, no claim settlement is owed. When your loss is more than the deductible, you are responsible for the deductible amount, and we will pay the rest of the covered loss up to the limit of liability for that type of property.


4. Who is my Adjuster?

One of our qualified Adjusters will be automatically assigned to your claim and they will contact you to explain the claims process.

5. What is a Proof of Loss?

A proof of loss is a sworn statement signed by the policyholder making formal claim for damage to or loss of the property insured. It describes the details of the loss, property values, and interests in the property.

6. What is the declaration page?

The declaration page (dec page, dec sheet) summarizes the policy information and is that portion of the insurance contract that customizes the policy. It contains such information as the name and address of the policyholder, description of covered property, and coverage, premium, and deductible amounts.

7. Is my personal information secure when I file a claim online?

Atlas Insurance Agency uses SSL 128-bit encryption for all of our Customer Service forms. If you have an older browser, you may not be able to connect to or view these pages without upgrading. To test your browser's encryption strength, click here.