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1. Can I make a change to my policy over the phone?
We can accept the following changes over the phone:
- Change of address
- Coverage changes or additional coverages (deletions must be requested in writing)
- Addition of lienholder or additional insured (not deletion of current lienholder or additional insured)
- Change in payment plan
2. I want to cancel my policy, what do I need to do?
We must receive the cancellation request in writing. The following information should be included on the request:
- Policy number and policyholder name
- Date that the cancellation should be effective
- Reason for cancellation (i.e., sold home)
- Signature of the policyholder
3. I am on a quarterly pay plan, why did I receive another bill already?
We do not have a quarterly pay plan but rather a four (4) payment plan. The billing
dates are not quarterly. Please refer to your payment schedule on your bill, or call our office for assistance.
For more information, please visit our
Payment Options page.
4. Why don't my billing amounts equal my premium amount?
There is a service charge for each bill that we send out. Please refer to your bill for the exact amount of the charge.
5. I made my payment, but now I have received a cancellation notice. Why?
If you just mailed your payment within the past ten (10) days, it may have just crossed
in the mail. You can call our office to confirm. Simply dial
1-800-543-2644 and select the option for policy, billing or payment status.
6. What is your A.M. Best Rating?
We have been rated "A" or "A+" for more than twenty (20) years.
Our current rating is
A+.
7. I would like to send a payment overnight mail. What address do I send that to?
Our physical address is:
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Atlas Insurance Agency
7000 Midland Blvd
Amelia, OH 45102-2607
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8. I don't have my payment stub, how should I mail my payment?
Please indicate your complete policy number on your check or money order and mail to:
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Atlas Insurance Agency
P.O. Box 688
Cincinnati, OH 45102
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